Refund policy

Return & Refund Policy

At Stitchoria, we want every customer to shop with confidence. If you're not completely satisfied with your purchase, we're here to help with a simple and transparent return process.

30-Day Return Policy

We proudly offer free returns and refunds within 30 days of receiving your order.

To qualify for a return:

The request must be submitted within 30 days after delivery.
Products should be unused, in their original condition, and include original packaging whenever possible.
Items showing excessive wear, intentional damage, or misuse may not qualify for a refund.

Free Return Shipping

We provide free return shipping for eligible returns. Our support team will provide return instructions after your request has been approved.

Please do not return products without contacting us first, as unauthorized returns may delay processing.

Refund Process

Once your returned item has been received and inspected, we'll notify you of the status of your refund.

Approved refunds are issued to the original payment method within 5–10 business days, depending on your payment provider.

Damaged, Incorrect or Defective Items

If your order arrives damaged, defective, or you receive the wrong product, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please include:

Your order number
Photos of the item received
Photos of the packaging (if applicable)

We'll arrange a replacement or full refund at no additional cost.

Order Cancellation

Orders may be canceled before they have been processed or shipped.

If your order has already entered fulfillment, cancellation may no longer be possible. However, you may still request a return after delivery under our standard return policy.